4 ways to create outstanding experiences for your patients
Great customer service turns vulnerable patients into loyal advocates. Protocols, enthusiasm and consistency make the difference.
ADOM: from growth tool to dental management academy
How ADOM grew under DENT ESTET patronage into a full portfolio — DOM School, specialised programmes and the RMR campaign.
National first: training course dedicated to medical reception teams
ADOM expands Front Desk Officer training beyond dentistry to general medical clinics — press release.
Medical Front Desk Officer (FDO): Support for the doctor or part of the patient’s treatment?
The non-clinical team shapes patient trust from the first contact. Investing in Front Desk Officers is investing in the full...
Your practice needs dental management too
Size does not excuse skipping management. Long-term thinking, optimisation and patient experience belong in every dental business.
A new ADOM premiere for dentists in Sibiu
Two days of dental management training in Sibiu, co-organised with the College of Physicians — seats sold out in under...
5 years of progress toward international standards
ADOM marks five years of dental management education in Romania — personalised systems, DOM School and a growing community.
Why you need solid numbers in private medicine
Medicine should not be only about money — but without correct calculations, private clinics cannot deliver quality care.
Turn a reception phone call into an accepted treatment plan
Marketing fills the phone line — scripts and empathy fill the chair. Clear Front Desk protocols convert calls into visits.
How do we sell the idea of safety?
Patients choose clinics that feel safe from the first call. Accreditation, experience, testimonials and technology all communicate trust.
Recent Articles
